We appreciate your interest in our product and offer to get acquainted with the proposal to introduce ScudCRM system.
About the System:
ScudCRM - a universal system of business process automation.
At the moment, it is based on the configuration implemented ScudCRM - Commerce, ScudCRM - CallCenter, ScudCRM - Logistics, ScudCRM - Insurance.
Key capabilities of the system:
Telephony integration companies
1. Full integration with Asterisk telephony system.
2. Visualization of the operators of the Contact Center, the company's employees, fixation and recording of all calls.
3. Any algorithm for call processing.
4. IVR any complexity.
5. Visualization of the necessary actions of the operator depending on the importance of an incoming call.
6. Visualization of all available information on an incoming call.
7. Function Call from ScudCRM system on the selected line.
8. Function CallBack.
9. Function Fax to E-mail.
10. BlackList function (blocking incoming calls from certain numbers).
11. Record all calls.
12. Unlimited number of internal and external lines.
13. Teleconference.
14. Control outgoing calls of all employees of the company.
15. Automatic outgoing calls from specified numbers or according to any algorithm.
16. Statistics on lines and calls.
17. The ideal solution as a centralized server telephony all offices, offices, retail outlets, etc.
The functional system
18. Setting up an unlimited number of user groups.
19. Ample opportunities for sharing of data access rights.
20. Fixing all the actions of system users. Log all operations with the possibility of recovery.
21. Accounting for the user experience with the system. t. e. the date and time of entry into the system and leaving it.
22. Displays in the on-line user's system state.
23. Recording and storage of all messages sent from the system.
24. Ability to set any records.
25. Ability to transfer the system to an unlimited number of languages.
26. The ability to integrate with an unlimited number of sites.
27. Configuring automatic updates on any actions, events. Example of missed calls, new orders, overdue events, etc. Sending e-mails with notifications according to user rights, or any other logic. Alerts.
28. The ability to export to * .xls any data from the system.
29. The ability to export in * .doc and send via email any printed patterns.
30. Export to * .pdf and send via email any printed patterns.
31. Ability to integrate with any external API. For example SMS mailings, data exchange with 1C and so on.
32. Its API for interaction with the 1C (Export-Import), or with any other software product in manual or automatic mode.
33. Setting any data processing algorithms.
34. Ability to set any configuration menu.
35. Internal messaging system.
36. The internal system setting and monitoring tasks.
37. The internal notes system (monitoring). Allows you to organize the effective work of employees with a job by fixing in shared notes to work with an indication of the work done on it.
38. The system can be operated as a separate Back-end and Front-end client, or both at the same time Back-end and Front-end.
ScudCRM - Commerce
39. Accounting for goods in warehouses.
40. labels with bar code printing.
41. Commodity checks, cashier's checks, invoices for the movement, sale, refund, cancellation of goods.
42. Inventory of goods.
43. Accounting for incoming goods prices for payments to suppliers.
44. Accounting for retail prices. It is possible to take into account for each store / warehouse, site their prices.
45. Integration of the system with the sites. The ability to centrally manage content sites.
46. Control and management of all sites, with orders from the sites.
47. Reservation of goods.
48. Keeping customer information / coupon cards, savings, bonuses, and so on. D.
49. The ability to produce email, sms mailing lists for customers / promo cards.
50. Collection.
51. Taking into account all costs.
52. Formation of prices for specific counterparties.
53. Reports on hand, balances, settlements with suppliers, product movement.
54. Terminal for sales in stores.
55. Work with any scanner supports HID compatibility standard.
56. It works with any printer connected and configured to the local computer.
57. Work with any receipt printer connected and configured on your computer.
58. Work with any label printer connected and configured on your computer.
59. Automatic import of exchange rates
Technology and Security
60. The user only needs a computer with any operating system and a basic set of software products.
61. The system is implemented on a web technology.
62. You can use https connection.
63. Restriction of access rights to the system on the login, password and IP address of the user.
64. Limiting the number of entries is not correct username and password.
65. Automatic generation of user passwords and change passwords regularly enforced.
66. Encrypt all with sufficient complexity of the password.
67. Emergency button change all passwords and disable them from the system.
68. Work with any type of SIP / IAX phone (landline or softphones).
Cost
The system is provided only on a lease basis and can only be hosted on the company's servers. The company does not set limits on the number of users of the system.
The cost of renting ScudCRM software is negotiable and is calculated based on the complexity of the project
Average cost - 350 euros / month.
The rental price includes:
- All work on integrating the system into the company's business processes
- Maintaining the system in working order
- Kernel and system configuration updates
- Provision of a dedicated server or virtual area on a company server
- Providing the necessary disk space for the client's working data on the working server
- Configuring and providing access to store backup data on the customer's servers.
- Configuring VoIP telephony
- Provided 1000 SMS per month
- Maintaining SLA at a level not lower than 99.5%
Additional Information
All copyrights for ScudCRM software remain with the developer.
Only the rights to use this software are transferred to the customer.
Access to the ScudCRM software code is not provided.
We understand that the decision on choosing a CRM system can be key in the future development of your business and this decision is the same for many years. Therefore, we are interested in the successful development of our clients and try to do everything to achieve the best results for you.
We hope that our offer will be the best in terms of price / quality ratio and you will make your choice to cooperate with us.